VICIdial is a very popular open source contact center solutions. It is designed to help businesses of all scales and industries handle their communication needs like hosting a contact center suite. VICdial is a go-to communication solution for thousands of organizations today worldwide. Vicidial agents Dashboard API Batch Permissions & Access; Calendar Management; Chat; Contact Management; Contact Sharing; Customer Management; Dashboard; Data, Activity Dashboard. VICIdial offers many features including Outbound predictive dialing, Inbound ACD, full call recording, inbound email handling, PBX functionality, and skills-based agent routing among many others. Dashboard campaign display screens feed back performance also via real time updates. Featuring web-based administration and data export utilities.
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